Please read the following Refund Policy carefully:
If you cancel within 48hrs of the scheduled departure, we will refund your booking in full less a 5 euro per person booking fee.
No refunds can be issued for Parks and attractions.
A full refund will be offered should excursions be cancelled due to weather or other reasons.
TICKET DELIVERY TERMS AND CONDITIONS:
After you buy an excursion, E-ticket will be sent via email. The E-ticket must be shown on a mobile device or printed or use the reference number if stated.
Clients are responsible to assure they have read and understood all information on the E ticket, and find out where the pick up point is that is stated on the ticket.
When you book an Excursion, you will receive your E-ticket in an E-mail with the pick up time, the pick up place, the date and all information. If you are not at the pick up at the correct time you will lose the deposit amount.
EXCURSION CANCELLATION & REFUND POLICY:
If you cancel at least 10 day(s) in advance of the scheduled departure, there is no cancellation fee and we issue a full refund. There will be a 5 Euro per person booking fee.
If you cancel between 4 and 9 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. 50% of total price refunded and full deposit refunded
If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee. No refund
Should you miss your excursion or do not check the correct pickup point and time and other clients are collected at that point, then there would not be a refund we recommend all clients check the pickup point and time before the day of the excursion. It is the client's responsibility to check the ticket and check their pick up point and time.
Refunds will be offered should excursions be cancelled due to weather.
TRANSPORTATION:
All excursions offer pick ups from all resorts. Most excursions pick up in the capital city but not all, no excursions pick up in rural locations only holiday resorts.
PURCHASE TERMS AND CONDITIONS:
Markit Tech Ventures Ltd sell excursions on behalf of suppliers.
We are not responsible for any injuries, illness, loss, damage, theft, delays, expense, negligence happening on the excursions.
When customers purchase excursions or tours from Oceansroyalelanzarote.com, customers accept our full terms and conditions.
If customers pay the deposit to Markit Tech Ventures Ltd then the balance is paid directly to the excursion supplier on the day of the excursion. If customers pay in full then your ticket is valid and you will not be charged anything on the day of the excursion.
TERMS OF USE:
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Markit Tech Ventures Ltd relationship with you in relation to this website.
The term ‘us’ or ‘we’ refers to the owner of the website whose registered office is Our company registration number is and is registered as Markit Tech Ventures Ltd.
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website contains material which is owned by or licensed to us apart from some material used that holds its respective license. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Canary Islands.
USE OF IMAGES ON THE SITE:
By using this website and/or downloading any material, You agree to be bound by this agreement. This agreement applies to You and, if You are using this website on Your client's behalf, to You and Your clients. We reserve the right to change this agreement at any time without further notice. Your use of the site will be subject to the most current version of the terms and conditions published on the site at the time of Your use. By using this site and downloading or using any images listed under the Oceansroyalelanzarote.com domain You agree to be bound by this agreement. Should You disagree with anything stated here please discontinue Your use of the site and erase all data You have downloaded.
All images provided by us are owned by Our Contributors. All rights in the images are protected by international copyright laws. You are solely responsible for determining whether Your use of any image requires the consent of any third party or the licence of any additional rights, and You should not rely solely on the information provided by Oceansroyalelanzarote.com or its Contributors. If You are unsure whether additional third party rights are needed for Your use, You are responsible for consulting with competent rights management professionals or legal advisors.
INTELLECTUAL RIGHTS:
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Oceansroyalelanzarote.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, knowhow, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics,images, icons, and hyperlinks.
You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Oceansroyalelanzarote.com without obtaining authorization from Oceansroyalelanzarote.com.
GENERAL EXCURSION RULES:
In making bookings (including selling tickets) or otherwise promoting or making arrangements for Free, Land, Sea, Day, Night, Active and Resident Excursions (hereinafter referred to collectively as "Excursion" or "Excursions") transportation; tours; sports or any other recreational activities; meals or for any service, facility or activity Oceansroyalelanzarote.com acts only as an agent for the independent excursion operator supplying such excursions or services. Participation by a passenger in Excursions is conditioned upon such passenger's acceptance of the terms and conditions set forth in the Passage Contract provided to you at the time of booking, these terms and conditions which are referenced on the back of the Excursion Ticket and, depending on the activity, other documents which, among other things, expressly release Oceansroyalelanzarote.com from any liability for such participation. Participation may also be subject to the independent Excursion operators' own terms and conditions.
EXCURSION TIMINGS:
Departure times for each Excursion will be sent to you in form of an e-ticket for each excursion booked. These have been published according to information from our Excursion Operators, but are subject to change or the itinerary for any particular excursion be amended. Passengers are requested to report to the specified departure location at the designated time, as delay on your part can interfere with the pleasure of your fellow passengers we recommend you arrive at least ten minutes before, any later than the specified time and if you miss the pick up your excursion deposit can not be refunded. All pick ups are recorded and times officially stamped at each pick up.
EXCURSIONS WITH LIMITED PARTICIPATION:
Excursions may be purchased in advance on Oceansroyalelanzarote.com using your credit card or debit card. Some excursions may require you to buy a separate ticket for any other activity in the same premises of the excursions on the day of the excursions (Example: The Rancho Texas Park has many other activities for which you can separately pay at the Rancho booking counter or any other Rancho Texas excursions on Oceansroyalelanzarote.com portal). Some excursions (not land or sea) will charge a direct fee for bus pick up this is to be paid on the day and will be specified on your ticket.
PERSONAL POSSESSIONS:
Coats, wraps, umbrellas, cameras, handbags, traveling bags and similar personal articles remain at all times through the Excursion under the passenger's custody and control. Be careful that you do not leave your possessions unattended at any time in the car or coach in which you are traveling.
ACCIDENTS:
Excursions Lanzarote will not be responsible should anyone have an accident, illness, or any mishap on the excursions.
PRICES & TICKETS:
The prices for Excursions are subject to change without notice and the excursion . Prices are confirmed at the time of booking. Tickets can be changed to a later date but with a 48 hours prior notice only. You cannot transfer excursion tickets to anyone else.
ECOLOGY & ENVIRONMENT
We believe in keeping our environment clean and so we work closely with our local agents to convey any environmental messages in our excursion programs and therefore ask you to support us in these efforts by respecting the cultures, customs and environmental issues of the various destinations we visit.
PRIVATE POLICY
This privacy policy sets out how Markit Tech Ventures Ltd uses and protects any information that you give Markit Tech Ventures Ltd when you use this website. Markit Tech Ventures Ltd is committed tot ensure that your privacy is protected. You can be assured that any information provided by you to identify yourself will only be used in accordance with this privacy statement.
Oceansroyalelanzarote.com may change this privacy from time to time by updating this page. We encourage you to check this page from time to time to ensure that you are happy with any changes.
What we collect?
Information collected by us can be your name, job title, contact information including email-address, location and other information as relevant.
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service and in particular for the following reasons: Keep internal records.
We strive to improve our products and services, if we use the information.
You may be sent periodical promotional emails about new products, special offers or other information which we think you may find interesting to the email address provided.
We may also use your information to contact you for market research purposes from time to time. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensure that your information is secure. We have put in place suitable physical electronic and managerial procedures to safeguard and secure the information we collect online to prevent unauthorised access or disclosure. We do not believe in selling your personal information to third parties or share your information with third parties unrelated to providing you with our service. No matter what mode of payment you use, your payment details are always secure. Links to other websites
Links to other websites of your interest may be displayed on our website. However, you should note that once you have clicked these links and left our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection or privacy of any information which you provide whilst visiting such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.